WE STAND BY OUR PRODUCTS - WARRANTY

Ace of Diamonds Co. Jewelry Care Advice

For our customers’ peace of mind, all jewelry items are carefully inspected and approved by our Certified Jewelers prior to shipment per our “Gold Standard.” We mandate this policy to ensure that our merchandise meet specific industry standards in an effort to elevate our valued customers’ satisfaction.

We realize that most jewelry eventually encounter “normal wear and tear¹" similar to most merchandise that is worn and used over time. Therefore, ongoing jewelry care is important in maintaining the item’s sparkle, fire, brilliance, solidity, and attractiveness. Similar to clothing and other frequently worn accessories, almost all jewelry will need some sort of professional servicing every now and again to retain its beauty and shine.

To help maintain the quality of our valued customers' jewelry, we are glad to offer our “We Stand By Our Product - Warranty.” This warranty coverage is available to all qualified Ace of Diamonds Co.^® finished jewelry orders excluding loose stones.

We Stand By Our Products - Warranty

What does it entail?

The warranty is designed to provide professional jewelry services and solutions that may be needed at a future date and time. These services include:

• The replacement of accent² loose diamonds and other precious/semi-precious gems
• Re-setting of stone(s)
• Re-sizing of ring(s)
• Jewelry cleaning and polishing

Qualifications:

In order to qualify, the following 2 criteria must be met:

1. The jewelry must be originally purchased from Ace of Diamonds Co. There are no exceptions to this rule as we do not provide warranty coverage for jewelry items purchased outside of our company. 
2. Only finished jewelry that is listed in the "Include" column below are eligible for coverage under the warranty program. Excluded jewelry are listed for your convenience. 

What does it cover?

1. Replacement of any loss of accent² diamonds and other precious / semi-precious gems
2. Re-setting and tightening of any loose stone (including the center stone) onto its original setting
3. Sizing of Ring(s)
4. Jewelry Cleaning and Polishing
5. Quality Control Inspection

Each of the above mentioned services will only be provided for qualified Ace of Diamonds Co. jewelry enrolled in the “We Stand By Our Product - Warranty.” In order for these services to be rendered, each piece of jewelry will be inspected and must be approved by our internal professional jewelers to ensure that the warranty is only covering jewelry items resulting from “normal wear and tear¹.”

Enrollment:

• ⁴As a customer courtesy, Ace of Diamonds Co. is proud to announce that the company will automatically enroll all new qualified orders placed on and after June 1, 2016 to a (1) year warranty coverage free of charge. 
• Extended warranty coverage for qualified jewelry is available in “3-Year” and “Lifetime” terms, but must be purchased within the specific enrollment time-frames. Please note that the window of eligibility for the extended warranty coverage is limited to the terms detailed below.
• While qualified jewelry merchandise is automatically covered under the one (1) year complimentary warranty, the extended warranty program is not available after the eligibility period has ended.
• Please contact Ace of Diamonds Co.^® right away if you wish to enroll and do not know how.

Time-Frames for Enrollment:

Pre-made and Non-Custom Jewelry:

• Exactly two (2) business days to enroll from the date of purchase

Custom-Made Jewelry:

• Exactly fourteen (14) days from the date of purchase 

Warranty Coverage Policy Terms and Pricing:

Price for Professional Jewelry Services Under Warranty:

¹ Ace of Diamonds Co. defines “normal wear and tear” as: dirty, scraped, scratched, nicked, scuffed, dinged, grazed, and loose. It does not apply to damage caused by accident, abuse and misuse. Ace of Diamonds Co.'s "normal wear and tear” definition does not include merchandise that can be described as majorly damaged, dented, chipped, broken, burnt, melted, altered, detached, smashed, disconnected, shattered, cracked, and other similar conditions alike. Jewelry serviced by a 3^rd party (or not Ace of Diamonds Co.) immediately voids the warranty.

² Ace of Diamonds Co. defines “accent” diamonds and other precious / semi-precious gems as any stone that is equal to 0.02 carats or less mounted on the piece of jewelry. The center stone and other gems larger than 0.02 carats are not considered an accent gem.

³ One (1) year We Stand By Our Product - Warranty that is free of charge is effective for all new qualified orders placed on and after June 1, 2016.